As professional services firms grapple with an array of problems, delivering projects profitably has become more difficult. Globalization adds to the problem, as firms increasingly deliver projects in other countries via multiple subcontractors.
Firms need a good understanding of their projects in terms of expected costs, schedules, risk, required resources, and revenues. This allows teams to focus their resources appropriately and maximize efficiency.
globally do not get paid for all change requests
globally do not feel prepared to meet customer needs
see responding effectively to client demands as one of their top three challenges