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SPI 2018 Professional Services Maturity™ Benchmark Persona Executive Summaries

SPI Research’s 2018 PS Maturity™ Benchmark Report has become the gold standard for the consulting industry. It is used by over 20,000 service and project-oriented organizations to chart their course to service excellence.


  • For the first time, PS headcount growth exceeded revenue growth indicating firms are feeling confident enough in the future to hire in advance of sales:
    • Annual revenue growth – 8.0%
    • Headcount growth – 9.3%
  • Strategies to improve Bid-to-Win ratios should start with a reexamination of market positioning and service packaging
    • Bid-to-Win ratio – 4.8%
  • Establishing that your firm is a fantastic place to work is the most important element in attracting & retaining a high caliber workforce
    • Employee attrition – 12.4%

SPI 2018 Professional Services Maturity™ Benchmark Persona Executive Summaries

Download the Persona Executive Summary that is right for you. Or feel free to download them all.

  • Leadership Executive Summary
  • Finance and Operations Executive Summary
  • Client Relationships Executive Summary
  • Service Excellence Executive Summary
  • Human Capital Alignment Executive Summary

You can also download the entire 232 page 2018 Professional Services Maturity™ Benchmark Report