SPI 2018 Professional Services Maturity™ Benchmark Persona Executive Summaries
SPI Research’s 2018 PS Maturity™ Benchmark Report has become the gold standard for the consulting industry. It is used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
- For the first time, PS headcount growth exceeded revenue growth indicating firms are feeling confident enough in the future to hire in advance of sales:
- Annual revenue growth – 8.0%
- Headcount growth – 9.3%
- Strategies to improve Bid-to-Win ratios should start with a reexamination of market positioning and service packaging
- Bid-to-Win ratio – 4.8%
- Establishing that your firm is a fantastic place to work is the most important element in attracting & retaining a high caliber workforce
- Employee attrition – 12.4%
SPI 2018 Professional Services Maturity™ Benchmark Persona Executive Summaries
Download the Persona Executive Summary that is right for you. Or feel free to download them all.
- Leadership Executive Summary
- Finance and Operations Executive Summary
- Client Relationships Executive Summary
- Service Excellence Executive Summary
- Human Capital Alignment Executive Summary
You can also download the entire 232 page 2018 Professional Services Maturity™ Benchmark Report