In the digital age, professional services firms require younger workers with new skill-sets but competition to recruit them is fierce. Firms need a strategy to tackle this thorny issue.
Firms should become “digital champions” – embracing new technologies to remain relevant to prospective employees
Empowering staff to make decisions about their work and training them for new tasks can improve employee engagement
Firms need to implement the systems and enable the visibility needed to plan their human capital needs in advance